Privacy Policy

At Clustox, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://www.clustox.com), interact with our services, or engage with us in any other way. We are committed to safeguarding your data and ensuring transparency about our practices.

We encourage you to read this policy carefully to understand how your data is handled.

1. Who We Are?

Clustox (referred to as “we,” “us,” or “our” in this policy) is a software development company providing digital solutions to startups, SMEs, and enterprises across various industries. We specialize in custom software, web and mobile application development, cloud services, and technology strategy.

Clustox LLC, headquartered in Delaware, USA, work with clients and partners located globally. Our services and digital platforms are designed to align with international data protection standards, including the General Data Protection Regulation (GDPR).

As a responsible data controller and processor, we are dedicated to handling personal information ethically and securely.

2. Scope of This Policy

This Privacy Policy applies to all personal information collected, processed, and stored by Clustox in the context of:

• Visitors browsing our website: https://www.clustox.com
• Communication with us via email, phone, contact forms, or chat
• Participation in recruitment, events, or webinars hosted by Clustox
• Engagement through social media platforms (LinkedIn, Twitter, Facebook, etc.)
• Business relationships with clients, vendors, or partners
• Usage of our project management, CRM, or customer support tools
• Submissions through job applications, marketing subscriptions, or demo requests

This policy does not cover third-party websites or services that may be linked on our website. We encourage users to read the privacy notices of any external sites before sharing personal information.

3. Why Do We Collect Your Information?

We collect personal data to understand your interests, offer relevant content, and improve our services. Specifically, your information helps us:

• Respond to your inquiries or requests
• Providing services or information you’ve requested
• Sending relevant marketing communications, newsletters, or updates (with your consent)
• Analyzing user behavior to improve our website and offerings
• Building business relationships and identifying collaboration opportunities
• Managing hiring processes for job applicants
• Complying with legal obligations and regulatory requirements

We rely on legitimate interests, your explicit consent, contract fulfillment, and legal obligations as the legal bases for processing your personal data.

4. What Information Do We Collect?

We collect different types of information depending on how you interact with us:

a. Information You Provide Voluntarily

When you fill out a form, interact with our services, apply for a job, or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Company name
• Job title
• Billing or payment details (clients only; see note below)
• Resume/CV and employment history (applicants only)
• Any other information you provide through communication

Note: We do NOT store or process sensitive payment data such as credit card numbers or bank account details.

b. Information Collected Automatically

When you use our website, we may collect data through cookies and analytics tools:

• IP address
• Browser type and version
• Device information and operating system
• Pages viewed, time spent, and navigation paths
• Referring and exit pages
• User interaction and click behavior

c. Information from Third Parties

We may also receive information from:

• Social platforms like LinkedIn (when you interact with us there)
• Referral sources or partners
• Public business directories or job boards
• Marketing tools and platforms used to reach out to potential clients

We process all third-party data in accordance with applicable privacy laws and only for the purposes outlined in this policy.

Note: We do not store or process sensitive personal data such as your financial account details, race, religion, political views, sexual orientation, or health-related information.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. These small files help us:

• Understand how visitors use our site
• Measure engagement
• Improve website performance

You can disable cookies in your browser settings if you prefer not to share this data.

6. How Do We Use Your Information?

We use the data we collect for the following business, operational, and communication purposes:

• To personalize and improve our website and services
• To respond to your inquiries or support requests
• To provide quotes, proposals, or initiate project discussions
• To deliver marketing communications, industry news, or technical resources (if subscribed)
• To analyze the performance of our marketing campaigns and outreach efforts
• To maintain accurate CRM and contact databases
• To evaluate and manage job applications and recruitment
• To comply with legal or regulatory obligations

We do not use your data for automated decision-making or profiling.

Note: You may opt out of receiving marketing emails at any time by clicking the “Unsubscribe” link in any email or contacting us directly.

7. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

• Your explicit consent (e.g., newsletter subscriptions)
• Our legitimate business interests (e.g., client relationship building, analytics)
• The performance of a contract (e.g., service delivery, project engagement)
• Compliance with legal obligations (e.g., tax or employment regulations)

If we intend to use your data for a purpose that differs significantly from the original reason, we will notify you and, if required, request your additional consent.

8. Who Can Access Your Information?

We take your privacy seriously and only share your personal data with parties that are essential to delivering our services or supporting business operations. These include:

• Internal staff: Clustox employees, consultants, or contractors may access your data only when required to perform their job responsibilities and under strict confidentiality obligations.
• Clustox group companies: We may share your data with our subsidiaries, parent company, or affiliates when necessary for business continuity or client servicing.
• Third-party service providers: We work with vetted vendors for services such as website hosting, analytics, marketing, customer support, IT maintenance, and cloud storage. These providers are contractually obligated to protect your information and are only allowed to use it for the agreed-upon purposes.
• Legal authorities and compliance partners: We may disclose your information:
  • To comply with a legal obligation, subpoena, court order, or government request.
  • To prevent fraud or enforce our legal rights.
  • To defend Clustox in case of legal claims or litigation.

We never sell or lease your personal data to third parties under any circumstances.

9. How Do We Store Personal Information?

Clustox adheres to GDPR-compliant data retention policies designed to protect your data and minimize unnecessary storage.

• We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or until you request deletion.
• If no business relationship is initiated, your data will be retained only for a limited time (no longer than 12 months) for statistical or marketing analysis.
• If a contractual relationship is established, your data will be stored for the duration of that relationship and for a limited period thereafter to meet legal and tax obligations.

a. International Data Transfers

As a global company, your information may be processed and stored outside of your country. When we transfer personal data internationally, we ensure adequate protection is in place, such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements
• EU-U.S. Data Privacy Framework (where applicable)

b. Data Retention and Deletion

We retain your personal data only as long as necessary for the purposes stated above. If you no longer want us to process your information:

• You can unsubscribe from our emails at any time using the link in the email footer.
• You can also contact us directly to request data deletion at: sales@clustox.com.

Note: Unsubscribing from communication does not delete your data automatically. Please send us a direct request if you’d like it removed from our systems.

10. Is Your Personal Information Secured?

We implement strong technical and organizational measures to ensure your data is protected from unauthorized access, disclosure, or alteration:

• Your personal information is stored on secure, encrypted servers with firewall and password protection.
• Only authorized personnel with a need-to-know basis can access your data.
• All Clustox employees, contractors, and third-party partners follow a formal Information Security Policy, which includes physical, electronic, and administrative safeguards.
• We provide regular privacy and cybersecurity training to all employees.
• We monitor emerging threats and regularly update our systems and antivirus software to mitigate risks.

Despite our best efforts, please note that no method of data transmission over the internet is entirely secure. Any data you transmit is at your own risk.

11. Your Rights

We respect your rights under the General Data Protection Regulation (GDPR) and other dat protection regulations. You may exercise the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or outdated information.
• Right to Erasure: You have the right to request that we delete your personal information.
• Right to Restrict Processing: You may request limits on how we use your data, especially for marketing.
• Right to Data Portability: You may request a digital copy of your data in a commonly used format.
• Right to Object: You may object to our processing of your personal data under certain conditions.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To make any such requests, please email us at sales@clustox.com. We may require verification of your identity before fulfilling your request. We will respond to your request in a timely manner.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the revised date at the top.

13. Your Acceptance of This Policy’s Terms

By using the Clustox website and services, you signify your acceptance of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

Your continued use of our services after changes to this policy are posted will be deemed your acceptance of those changes.

14. Contact Us

If you have questions about this Privacy Policy or the data we hold about you or would like to exercise your data protection rights, you can contact us through the following means:

We are committed to protecting your privacy and resolving any issues as quickly as possible.